gible for a refund, you must return the item within 14 days of receipt. The item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Refundable Items: Certain items are non-refundable, including but not limited to: customized or personalized products, and clearance or sale items. This will be specified at the time of purchase.
2. Refund Process
Return Request: Contact our customer service team at [Insert Email Address] to request a return authorization. Include your order number and reason for return.
Return Shipping: Once authorized, you will need to ship the item back to us. The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect product.
Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund.
3. Refunds
Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.
Partial Refunds: If only part of your order is returned, a partial refund will be issued for the returned items only.
4. Exchanges
Exchange Requests: If you wish to exchange an item for a different size, color, or style, please contact us at [Insert Email Address]. Exchanges are subject to product availability.
Return for Exchange: Follow the return process outlined above to return the original item. Once we receive and inspect the returned item, we will process your exchange and ship the new item.
5. Damaged or Incorrect Items
Reporting Issues: If you receive a damaged or incorrect item, contact us within 7 days of receipt. Provide your order number, a description of the issue, and photos if applicable.
Resolution: We will arrange for a replacement or refund for damaged or incorrect items at no additional cost to you.
6. Contact Us
For any questions or to initiate a return, please contact our customer service team: